Shipping Policy

Shipping Policy Overview
We are committed to delivering your order as efficiently as possible while maintaining a clear and transparent fulfillment process. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered once a purchase is completed through our store.

Order Cut-Off Time
Orders placed before 4:00 PM EDT are typically entered into processing on the same business day. Any order placed after this cut-off time, or on weekends and public holidays, will begin processing on the next available business day.

Order Processing Time
Once an order is received, it requires 0–2 business days (Monday through Friday) for processing. During high-demand periods, promotional events, or unexpected operational delays, processing times may take slightly longer than usual.

Shipping Timeframe
After processing is complete, the order is handed over to the shipping carrier for delivery. Standard delivery takes 4–9 business days (Monday to Friday), depending on the destination and carrier schedule. Delivery times are estimates and may vary due to external conditions beyond our control.

Shipping Carriers
We partner with reliable logistics providers to ensure safe and timely delivery. Orders may be shipped through UPS, FedEx, or USPS depending on package size, destination, and shipping method availability.

Once your order is dispatched, tracking details along with the assigned carrier information will be sent to your email so you can follow your shipment at every stage.

Shipping Fees
We offer free shipping on all orders delivered within the United States. No minimum purchase amount is required to qualify for free delivery.

Order Confirmation and Tracking
After placing your order, you will receive a confirmation email confirming that your purchase has been successfully received. Once your order has been processed and shipped, a second email containing tracking information will be sent.

Please allow some time for tracking updates to appear after shipment, as carrier systems may take time to update the status of your package.

Delivery Delays
Although we aim to ensure timely delivery, delays may occasionally occur due to factors such as weather conditions, carrier disruptions, high shipping volumes, incorrect address details, customs processing (if applicable), or other unforeseen circumstances.

If your order has not arrived within the expected timeframe, we recommend waiting an additional 2–3 business days while monitoring your tracking information before contacting support.

If the delay continues beyond this period, please contact us at support@funontoys.com with your order number so we can assist you in locating your shipment.

Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing it. We will attempt to process your request before fulfillment begins.

Once an order has been processed or shipped, changes and cancellations may no longer be possible. In such cases, you may refer to our Return & Refund Policy after receiving the item.

Damaged, Lost, or Incorrect Items
We carefully prepare all orders prior to shipment, but if your package arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us immediately.

To help us resolve the issue efficiently, include your order number and clear photos (if applicable) when reaching out to support@funontoys.com. We will review the situation and work toward a suitable resolution, such as a replacement or other appropriate solution.

Customer Support Hours:
Monday to Friday: 9:00 AM to 6:00 PM EDT

Store Name: Hearts Garage
Email: support@funontoys.com
Contact Form: Click Here

Business Address:
480 Grove Ave,
Wisconsin Rapids
WI 54494
United States